AHS Recycle - ATRenew

The pre-owned consumer electronics industry in China is enormous but fragmented. Scattered recycling channels with intermediaries at every level create inefficiency throughout the value chain. Consumers are plagued by fraud and data security concerns.

Building pre-owned consumer electronics supply chain capabilities. Partnering with e-commerce platforms and smartphone brands to establish a nationwide trade-in service network.

Professional

Efficient

Safe

Sourcing:
AHS Stores, pick-up services, AHS website & app, self-service kiosks

Partner network:
JD Group, Apple, Huawei, Honor, Xiaomi, OPPO, vivo, DJI, etc.

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Self-service evaluation

In-store inspection

Data migration

Data-wiping

Successful recycling

National coverage of AHS stores

We believe in face-to-face delivery to ensure premium consumer experience and that trade-in is an effective scenario for recycling devices. AHS has established its core consumer service capabilities through its network of stores nationwide, offering high quality on-demand service.

Self-operated AHS stores

698

Self-operated AHS stores

698

Jointly-operated AHS stores

1,121

Jointly-operated AHS stores

1,121

Cities covered by store network

268

Cities covered by store network

268

Note: As of December 31, 2023

Beyond recycling pre-owned devices

AHS integrates online ordering + offline recycling to build its one-stop trade-in scenario. In-store staff ensure that consumers are protected by assisting with data migration and wiping. They also provide a variety of value-added services to support consumers during the trade-in process.

Services at AHS stores

Data migration

Data wiping

Inspection, grading and pricing

Instant repair

Power bank rental

Mobile device insurance

Mobile device accessories

AHS website / APP

In addition to placing online orders through JD.com or a manufacturer’s website, consumers can access our recycling services via AHS Recycle’s website and APP. Consumers can see preliminary pricing before choosing to recycle with AHS and orders are supported by pick-up service or express mail.

Self-service kiosks

Our proprietary self-service kiosks are located in third-party stores where consumers are assisted to inspect and recycle their devices. Powered by our risk management system, consumers get instant pre-payment on site, and devices are inspected and processed within three days by our operation centers.

Number of self-service kiosks nationwide

2,000+

Note: As of December 31, 2023

Number of self-service kiosks nationwide

2,000+

Note: As of December 31, 2023

Channel partners

JD – One-stop Trade-in

Convenient trade-in solution

Through partnership with JD Group, AHS Recycle provides one-stop trade-in and multi-device trade-in services to consumers for a more convenient and efficient electronic device shopping experience. Access details are conveniently located on the product display and check-out page.